Follow the request from its first stage
A withdrawal is submitted, then ready for processing, then credited by the receiving bank. When you ask how long a payment has taken, name the stage that has happened, and the answer lines up with it.
Use the estimate shown for your actual request or supplied by Playabets for that payment. The applicable estimate depends on the request and any account actions.
The steps before the clock starts
- Open My Account and check your withdrawable balance.
- Choose Withdraw and pick EFT, Cash Send or a Playa Bets branch.
- Enter the amount within the limit shown.
- Complete any verification the account shows.
- Submit the request and follow the status in Transaction History.
FICA is completed once through the secure account option, with your ID, proof of address and proof of bank ownership, and later requests follow the same route.
If a request needs attention
Transaction History shows whether a request is waiting for a document, a bank detail, operator processing or the credit at your bank. When a document needs another look, support names the field to correct and you upload it again through the secure option. When a payment is marked processed, the payment reference lets the team trace it to your bank.
